How long do international orders take?
International orders orders take 10-15 business days to process plus shipping time. We cannot track international packages. All international orders may be held at customs and are subject to the laws of the destination country. Shipping for international packages may take up to 2-4 weeks for delivery. If you have entered incorrect shipping information, please contact us through customer care. If we receive a returned international package, this includes packages that have been shipped to an incorrect address entered; we will email you at the email for the order for further shipping. If you do not respond within 2 weeks, we will return the item(s) to stock and refund you the amount of the order, less the shipping and credit card transaction fees. If you do not respond within 2 weeks, we will return the item(s) into our inventory and refund the full amount of the order, less the shipping, and credit card transaction fees. You will be responsible for any additional shipping charges for your package.
Slyfox Threads will not be held responsible for items lost, stolen, or damaged during transit.
Is my privacy and personal information secure on your site?
All activity and shopping on our site is secure and protected.
My order shipped, but I’ve moved/entered my shipping address incorrectly.
We will notify you when/if USPS returns the package to our warehouse. If we do not receive a response within 2 weeks, we will return the item(s) into our stock and refund the full amount of the order, less the shipping and credit card transaction fees. You will be responsible for any additional chargers if your package is re-shipped.
My order status says “Fulfilled” – Where’s my tracking number?
You should receive an email notification each time there is a status update. Please check your SPAM folder. If you cannot locate the tracking email notification please contact us here.
Do you accept Returns or Exchanges?
Always make sure to double and triple-check your item’s color, size, and Paypal address before finalizing your order! We cannot make changes on orders that are placed, as this delays the shipping department in processing orders. Your order will be shipped to your address in Paypal or the address your provide at checkout when playing via Credit Card Payment. Please make sure that it is current and your shipping address you want the items sent to. Creating an account will save you time in the future when placing your orders.